Mystrika
Big Outsource is a BPO company founded in 2014 with 250-499 employees. It offers project-based services, staff leasing, virtual captive centers, and built-operate-and-transfer models. The company serves small and medium businesses across corporate services, healthcare, and education.
Big Outsource is a business process outsourcing (BPO) company founded in 2014. The firm specializes in a wide range of outsourcing solutions, including project-based services, staff leasing, virtual captive centers, and the built-operate-and-transfer model. With a team of 250 to 499 employees, the company operates from its headquarters in San Pablo City, Philippines, and maintains additional offices in New York City, Candelaria (Philippines), and Staines-upon-Thames, UK.
The agency offers a comprehensive suite of services covering BPO, call center solutions, customer support, phone answering services, accounting, web development, graphic design, HR outsourcing, and IT services. Big Outsource also lists specific expertise in healthcare call centers and general outsourcing. The company serves small and medium businesses across corporate services, healthcare, and education industries.
Big Outsource's client portfolio includes OpnRoad, D121, and Instant Consult. The company's Google reviews, sourced from its Google Maps profile, show a predominantly positive sentiment from employees. Staff members describe the workplace as friendly, fantastic, and accommodating, with genuine care for agent wellbeing and annual activities that foster a sense of community. One negative review from a client (Admire Marketing) reported a last-minute rescheduling and lack of follow-through on a meeting, resulting in a 1.0 rating. Overall, the Google rating stands at 4.7 out of 5 from 29 reviews.
The agency positions itself as a premier outsourcing ally for SMEs, emphasizing its ability to deliver diverse outsourcing solutions across creative, technical support, and information technology disciplines. With a minimum project budget of $1,000 to $10,000 and an hourly rate that requires inquiry, Big Outsource targets businesses looking for scalable, cost-effective outsourcing partnerships.
Services
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Accounting
- Web Development
- Graphic Design
- HR Outsourcing
- IT Services
Industries Served
Team Size
Pros
- Employees report a supportive and enjoyable workplace with genuine care for wellbeing.
- The company is described as friendly, fantastic, and accommodating by staff.
- Agents feel their voices are heard and appreciate annual activities and perks.
Cons
- One client reported a last-minute rescheduling and lack of follow-through on a scheduled meeting.
Client Review Analysis
Google reviews show a mix of positive employee experiences and one negative client review about scheduling issues.