Mystrika
Backend Communications is a contact center that helps with customer interactions before, during, and after a sale. It uses voice, email, and live chat to handle sales and provide support. The agency works with businesses of all sizes and also offers direct-to-consumer services.
Backend Communications is a contact center founded in 2020 and headquartered in Lahore, Pakistan. The agency specializes in managing customer interactions through voice, email, and live chat, covering sales and support before, during, and after a sale. It also offers direct-to-consumer services alongside its B2B offerings.
The agency employs between 50 and 99 people and charges an average hourly rate of $15. The minimum project budget is listed as "Inquire," meaning clients should contact the agency for specific pricing. Backend Communications has been recognized by Clutch as a top voice and call center services provider and is certified by Contact Center World.
Backend Communications provides a broad range of services including digital marketing, call center operations, social media marketing, eCommerce support, customer support, and WordPress website design. Its areas of expertise cover BPO (back office outsourcing, data entry, medical billing), call center services (appointment setting, B2B, collection, healthcare call centers, inbound, outbound, telemarketing), digital marketing (construction marketing), and phone answering services (plumbers, property management).
The agency serves clients across multiple industries such as eCommerce, media and communications, finance, HR, health care, food and beverage, fashion, construction, consumer goods, and dental. It primarily works with startups, small businesses, and medium businesses.
No Google reviews are available for Backend Communications. The agency's profile on DesignRush does not include client testimonials, but it has received industry awards from Clutch and Contact Center World.
The portfolio section on DesignRush features a single project under the Call Centers category: a Recovery/Collection campaign for a client named urcash. The agency also lists clients such as Go Green Solar, Star Cable, and World Cable.
Services
- Digital Marketing
- Call Centers
- Social Media Marketing
- eCommerce
- Customer Support
- WordPress Website Design
Industries Served
Team Size
Pros
- Recognized as a top voice and call center services provider by Clutch
- Certified by Contact Center World
- Offers a wide range of BPO and call center expertise including appointment setting, inbound/outbound, and telemarketing