Mystrika
Apex America is a business process outsourcing (BPO) contact center committed to creating exceptional customer experiences. It operates in seven Latin American countries and is the first and only Google Cloud BPO partner in the region. The agency handles over 100 million interactions per year.
Apex America is a business process outsourcing (BPO) contact center headquartered at Entre Ríos 11, Córdoba, Argentina, with an additional office in Rosario. Founded in 2003, the company describes its mission as "Transforming Customer Experiences" and operates in seven Latin American countries as the first and only Google Cloud BPO partner in the region.
The agency reports over 100 million interactions per year and a 97% customer recommendation rate. It employs more than 1000 staff and applies a project minimum budget of $10,000 to $25,000, with an average hourly rate of $199.
Apex America offers customer engagement, CX consulting, and digital services, including customer care, content moderation, order processing, tech support, and social media management. Its clients operate in the retail and e-commerce, health, and financial services industries, and the company says it partners with well-known brands across Latin America.
On Google, Apex America holds a 4.3 rating from 201 reviews. Positive reviews highlight the work environment, growth opportunities, and account variety, while critical reviews mention slow human resources processes and concerns about mental health support.
Services
- Business process outsourcing (BPO)
- Customer engagement
- CX consulting
- Digital services
- Customer care
- Content moderation
- Order processing
- Tech support
- Social media management
Industries Served
Team Size
Pros
- First and only Google Cloud BPO partner in Latin America.
- Handles over 100 million interactions per year.
- Reports a 97% customer recommendation rate.
Cons
- Some Google reviewers report slow HR processes and limited mental health support for employees.
Client Review Analysis
Google reviews average 4.3 from 201 reviews, with praise for the work environment and growth opportunities alongside criticism of slow HR processes and mental health support.