AnswerPlus

AnswerPlus is a Canadian-owned and operated call answering service provider that has delivered award-winning 24/7 phone answering services for over 60 years. Founded in 1961 by Dolly Lloyd, the company was built on the belief that great service comes from people who truly care. Today, AnswerPlus serves over 2,500 customers across Canada with a team of 250 to 499 employees.

The company offers a comprehensive range of services including outsourced call handling, urgent call dispatch, appointment scheduling, and bilingual contact centre services in English and French. With seven offices nationwide and virtual receptionists, AnswerPlus provides faster and more reliable customer service. The company's areas of expertise include BPO, call center operations, managed services, and phone answering services, with specific capabilities in legal BPO, appointment setting, healthcare call centers, inbound and outbound calling, virtual receptionist, disaster recovery, help desk, telecom, after-hours support, and services for plumbers, property management, and taxi companies.

AnswerPlus serves a wide variety of industries including health care, government, legal, nonprofit, public safety, construction, energy and mining, food and beverage, education, and software and IT services. The agency works with startups, small businesses, medium businesses, and enterprise or corporate clients. Notable client categories include skilled trades, elevators, healthcare, professional services, property and facilities management, and government.

Google reviews for AnswerPlus are mixed, with an overall rating of 3.9 out of 5 from 20 reviews. Positive reviewers praise the company's professionalism, great customer service, and family touch. Negative reviews mention missed calls, unprofessional handling, and allegations of age discrimination. The company has received numerous awards including the CAM-X Award of Excellence for 30 consecutive years, the CAM-X Call Centre Award of Distinction in 2023, and the Tom Ryan Award for Integrity and Ethics.

AnswerPlus has been featured in press for its expansion through the acquisition of Bearcom's Answering Service Division and for its flexible work-from-home policies highlighted by The Globe and Mail. The company's portfolio includes clients across skilled trades, elevators, healthcare, professional services, property and facilities management, and government sectors.