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Answer United is a call center and phone answering service provider founded in 1964. The company offers customized call management solutions, staff augmentation, and customer support. It serves startups to enterprise clients across industries like healthcare, manufacturing, and government.
Answer United is a call center and phone answering service provider headquartered in Kalamazoo, Michigan, with an additional location in Jackson, Michigan. Founded in 1964, the company has over six decades of experience in the industry. It employs 50 to 99 staff members and operates with a minimum project budget under $1,000, with hourly rates available upon inquiry.
The company's mission focuses on delivering customized solutions, reducing operational expenses through cost-effective call management, and investing in employees with competitive pay and a positive work environment. Answer United emphasizes high employee retention, with some agents staying for more than 20 years. New hires undergo extensive training that includes communication assessments, role-playing, real-time monitoring, and ongoing quality control.
Answer United offers four primary service categories: phone answering services, call centers, customer support, and staff augmentation. Within these, the agency provides appointment setting, B2B support, healthcare call centers, inbound services, virtual receptionist, after-hours coverage, and AI-powered phone answering and staff augmentation. The company uses advanced call-routing, digital switching, skills-based distribution, and all-digital telephony to ensure high-quality voice communication.
The agency serves a broad range of industries, including manufacturing, government, healthcare, insurance, dental, energy and mining, nonprofit, food and beverage, restaurants, and construction. Client types range from startups and small businesses to medium businesses and enterprise/corporate organizations. Answer United has worked with clients in the food and beverage, energy and mining, and healthcare sectors.
Google reviews give Answer United an average rating of 3.7 out of 5 from 23 reviews. Positive feedback highlights the company's professionalism, customization, and ability to handle call influxes. Negative reviews cite issues with script adherence, loss of business, and poor customer service communication after problems arise. The agency has received awards including ATSI 28 Years (2025) and ATSI 27 Years (2024).
Services
- Phone Answering Services
- Call Centers
- Customer Support
- Staff Augmentation
Industries Served
Team Size
Pros
- High employee retention with agents staying 20+ years
- Extensive training including role-playing and real-time monitoring
- Customizable solutions with in-house built accounts
- Advanced call-routing and digital switching systems
Cons
- Some clients report poor script adherence and loss of business
- Customer service communication issues after problems arise
Client Review Analysis
Mixed Google reviews; some clients praise professionalism and customization, while others report poor script adherence and communication issues.