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Altius handles customer lifecycle management through Business Process, Information Technology and Digital Services units. Headquartered in Mumbai, it serves clients across healthcare, FMCG, fintech, and more. Founded in 2002, the company has over 1,000 employees.
Altius is a customer lifecycle management company founded in 2002, headquartered in Navi Mumbai, India. It operates through three units: Business Process, Information Technology, and Digital Services. The company handles over a million transactions daily and employs more than 1,000 people across delivery centers in India, the United States, and the United Arab Emirates.
The agency's core offerings include BPO, call center services, phone answering, customer support, business consulting, digital marketing, and software development. Within these areas, Altius provides specialized expertise such as AI BPO, medical billing, bookkeeping, catalog management, claims processing, lead generation, and AI-powered phone answering. It also offers after-hours phone answering and virtual receptionist services.
Altius serves a broad range of industries including healthcare, wellness, FMCG, fintech, BFSI, education, real estate, ecommerce, food and beverage, technology, and media. Its clientele spans Fortune 500 companies, multinationals, SMEs, and startups. Notable clients include L'Oreal, Abbott, CFA Institute, Medtronics, Zest Money, LifeCell, Marico, Nissin, Perfetti Van Melle, and USAID.
Google reviews give Altius a 3.9 rating out of 231 reviews. Positive feedback highlights a supportive work environment, flexibility, and good management. Negative reviews cite poor office conditions and management issues. The company's long track record and high transaction volume demonstrate its operational scale.
Altius positions itself as a partner for businesses undergoing digital transformation, offering nimble solutions that scale. With two decades of experience, it helps brick-and-mortar businesses go digital and electronic businesses build robust practices. The agency's partnership-driven approach aims to deliver high performance across the customer lifecycle.
Services
- Call Centers
- BPO
- Phone Answering Services
- Customer Support
- Business Consulting
- Digital Marketing
- Software Development
Industries Served
Team Size
Pros
- Over 20 years of experience in customer lifecycle management
- Handles over a million transactions daily
- Supportive work environment and management according to Google reviews
Cons
- Some Google reviews cite poor management and office conditions
Client Review Analysis
Mixed reviews; some praise supportive culture and flexibility, while others criticize management and office conditions.