Mystrika
Alltel Australia is a telecommunications provider delivering IP telephony, business inbound numbers, office phone systems, and professional answering services to SMEs and enterprises. The agency serves retail, banking, education, health, and government clients with outsourced customer support and enterprise-level internet.
Alltel Australia is a telecommunications provider founded in 2004, headquartered in Wheelers Hill, Victoria. The agency empowers businesses with communication technology designed for a changing environment, supporting SMEs and enterprises with a focus on flexible connections and collaboration. Alltel positions itself as a preferred business telco provider in Australia, committed to raising industry standards and delivering strong customer experience.
The agency operates with a team of under 49 employees. Minimum budget and average hourly rate are both quoted on inquiry rather than published. Alltel maintains an active online presence across Facebook, Twitter, LinkedIn, and YouTube.
Alltel Australia's services span IP telephony, enterprise-level internet, business inbound numbers, advanced voice solutions, office phone systems, professional answering services, and outsourced customer support. The full service list includes phone answering services, BPO, call centers, outsourced customer support, and managed services. These offerings are designed to future-proof business communications for both small and large organizations.
The agency serves clients across retail, banking, education, health, and government sectors. Representative clients include DELL, Lendlease, EY, Angelicare, and Monash University. Alltel also works with organizations such as Melbourne Rebels Rugby Union and Python Charmers, as noted in client reviews.
Google reviews average 4.1 out of 76 reviews. Positive reviewers, including Chris Bastin, Khanh Tran, and Lisette Lyons, highlight reliable service, smooth setup, competitive costs, and responsive support staff such as Trish and Jona. Negative reviews from Moody Ghazz and Ally Merchant cite unprofessional support, rigid verification requiring passport ID, and poor responsiveness on support while charges were actively collected. DesignRush reviews are uniformly positive, with Ross Xenos of Melbourne Rebels noting the 1300 number streamlined inquiries and the 24-hour service managed growing call volumes across time zones.
Review evidence shows Alltel delivered strong results during COVID-19, helping a client transition to remote work efficiently. The agency's 24-hour service proved valuable for the Melbourne Rebels as geographic reach grew, and its 1300 numbers have removed concerns about time zones and area codes for multiple clients.
Services
- Phone Answering Services
- BPO
- Call Centers
- Customer Support
- Managed Services
Industries Served
Team Size
Pros
- Responsive and professional customer support praised by multiple reviewers
- Competitive and reasonable pricing for 1300 numbers and phone services
- 24-hour service handles growing call volumes across time zones
- Smooth and straightforward setup process
Cons
- Negative Google reviews cite unhelpful support and rigid verification requirements such as mandatory passport ID
- Some reviewers report poor responsiveness on support while the agency remains active on collecting fees
Client Review Analysis
Google reviews average 4.1 across 76 reviews; positive reviews praise reliable service, smooth setup, and responsive support, while negative reviews cite unhelpful support and rigid verification.