Mystrika
Agency Y is a Skopje-based call center and BPO agency founded in 2015 that helps small and medium-sized enterprises grow through telemarketing, appointment setting, lead generation, and email marketing.
Agency Y is a growth and outsourcing agency based in Skopje, Macedonia, founded in 2015. Its stated mission is to reduce the gap between large firms and small and medium-sized enterprises by helping SMEs emphasize their mission, build trust, and create emotional connections with new clients throughout the sales process. The agency works under the tagline "Developing Companies That Endure."
The agency operates with fewer than 49 employees, accepts projects with a minimum budget under $1,000, and charges an average hourly rate of $17. Its headquarters are at Franjo Kluz 2, Skopje, 1000, Macedonia, and it has received a Top 10 Facebook Marketing Agencies in Macedonia award.
Agency Y's growth solutions include prospecting and building contact lists, cold and warm calling, telemarketing, telesales, appointment setting, follow-up calls, closing deals, call center services, telemarketing script creation, lead generation, and email marketing. The team also lists expertise in BPO, back office outsourcing, business consulting, HR outsourcing, market research, and phone answering services for after-hours coverage of plumbers, property management, and taxi companies.
The agency serves industries including manufacturing, transportation and logistics, construction, software and IT services, food and beverage, retail, social networks, restaurants, finance, and automotive. Its typical clients are startups, small businesses, and medium businesses, with named clients including Bike Exchange, Newell's Express Worldwide Logistics, Zero Defect Manufacturing, Kairos Promotional Agency, Essinta, and Woolco Foods.
Agency Y holds a 4.9 Google rating from 40 reviews. Google reviewers such as Cristiana Galbiati, Alicia Walker, George Skondras, Julie Lancaster, and Apollo Robotics praised the team's professionalism, punctuality, organization, lead quality, and the communication provided by founder Milan. Verified DesignRush reviewers similarly noted that the agency closed a solid number of clients through cold calling and moved campaigns forward quickly.
Founder Milan is a cold calling veteran and email marketing expert with more than 10 years of experience across multiple industries. Business development advisors Martin and Darko support client work, and the portfolio covers telemarketing and cold calling, appointment setting, and email marketing campaigns.
Services
- Telemarketing
- Cold Calling
- Warm Calling
- Telesales
- Appointment Setting
- Follow-Up Calls
- Closing Deals
- Lead Generation
- Email Marketing
- Cold Email
- Telemarketing Script Creation
- Call Center Services
- Back Office Outsourcing
- Virtual Assistant
- Phone Answering Services
- Market Analysis
Industries Served
Team Size
Pros
- Professional, organized, and responsive communication through a dedicated point of contact
- Completes telemarketing and script projects ahead of schedule with thorough follow-up notes
- Generates high-quality leads for cold calling and outbound sales campaigns
Client Review Analysis
Google reviewers rate Agency Y 4.9 out of 5, praising professionalism, punctuality, organization, lead quality, and founder Milan's communication.