Afrishore

Afrishore is a business process outsourcing (BPO) provider based in Sandton, South Africa, founded in 2016. The agency specializes in customer support, call center services, and back-office outsourcing for companies in the United States, United Kingdom, and Europe. With a team of over 1,000 employees, Afrishore helps fast-growing consumer brands reduce operational costs while improving customer experience through highly trained English-speaking agents.

The agency leverages South Africa's position as a top destination for customer service outsourcing, offering clear English communication and strong cultural alignment with Western markets. Afrishore provides support across voice, email, chat, and digital channels. The agency's minimum project budget is $10,000 to $25,000, with an average hourly rate of $12.

Afrishore's service offerings include BPO, accounting, digital marketing, PPC, email marketing, social media marketing, and video production. Within BPO, the agency has expertise in AI BPO, back office outsourcing, data entry, marketing, and medical billing. Call center capabilities cover inbound, outbound, collections, telemarketing, and virtual receptionist services. Video production includes animation, explainer videos, and video editing.

The agency serves a range of industries including insurance, gambling, gaming, eCommerce, retail, travel, wellness and fitness, entertainment, finance, and fashion. Afrishore works with startups, small businesses, and medium businesses. The agency has developed particular expertise in regulated and complex industries where customer support requires accuracy, compliance, and specialist training.

Google reviews for Afrishore are mixed. Positive reviews highlight the company's focus on quality, customer experience, and friendly staff. One review rates the agency 5.0, praising the commitment to high standards. Another 5.0 review notes a great environment and welcoming employees. A 4.0 review mentions friendly staff going above and beyond. However, a 1.0 review describes the agency as disrespectful, disgusting, and unprofessional. The overall Google rating is 3.6 out of 5 from 7 reviews.

Afrishore's client base includes companies in the insurance, travel, retail, and eCommerce sectors. The agency's leadership includes Anton Vukic as VP of Global Partnerships, who leads global sales and marketing. Afrishore positions itself as a cost-effective outsourcing partner for companies seeking to scale support operations without the complexity of in-house hiring and management.