AccessNurse

AccessNurse is a medical call center solutions provider founded in 1996 and headquartered in Knoxville, Tennessee. The agency employs over 1,000 staff and serves more than 500 healthcare organizations across the United States. Over its 25+ years of operation, AccessNurse has handled over 30 million patient calls.

The agency specializes in 24/7 telephone nurse triage, medical answering, and appointment scheduling services. Its core expertise lies in healthcare call centers, with a focus on evidence-based protocols and high standards of patient communication.

AccessNurse primarily serves the healthcare industry, including medical, healthcare, and communication sectors. Clients range from small practices to large healthcare organizations, all requiring reliable after-hours and overflow call management.

Commercial details are not publicly listed; minimum budget and hourly rate are available only upon inquiry. The agency's team size is reported as 1,000 and up, indicating a large-scale operation capable of handling high call volumes.

Google reviews give AccessNurse a rating of 3.5 out of 5 from 14 reviews. Feedback is mixed: one positive review praises the agency for maintaining high standards and evidence-based research, while several negative reviews cite poor management, lack of empathy, false claims of clinical staff, and long hold times.

The agency does not provide a detailed public portfolio, but its long track record and volume of calls demonstrate significant experience in the medical call center space. AccessNurse remains a prominent option for healthcare organizations seeking outsourced patient communication services.