Mystrika
Since 2003, 1300 InTech has been helping Melbourne small and medium businesses with proactive IT support. The team specialises in managed IT services, cybersecurity solutions, cloud infrastructure, and 24/7 remote or onsite support.
1300 InTech is a Melbourne-based managed IT services provider founded in 2003. The agency focuses on helping small and medium businesses stay productive through proactive IT support, cybersecurity, cloud infrastructure, and 24/7 remote or onsite assistance. With over two decades of local experience, the team positions itself as a long-term IT partner rather than a break-fix vendor.
The agency employs under 49 staff and operates from its headquarters in Ringwood, Victoria. Both the minimum budget and hourly rate are listed as inquire, indicating custom pricing based on client requirements. The managing director, Alan Arthurson, has been in the computer industry since 1970, and the sales director, Emmanuel Vovos, brings over 35 years of IT experience.
1300 InTech's core services include managed IT services, cybersecurity, IT consulting, Microsoft Office 365 support, disaster recovery, and help desk operations. The agency serves a wide range of industries such as legal, construction, finance, healthcare, manufacturing, real estate, nonprofit, and corporate services. Client types include startups, small businesses, and medium businesses.
Google reviews give the agency a 5.0 rating from 17 reviews. Clients consistently praise the proactive approach, quick response times, clear communication, and the feeling of being treated as a valued partner rather than a ticket number. Long-term relationships spanning 6 to 10 years are common, with clients highlighting smooth onboarding, transparent billing, and measurable improvements in uptime and staff productivity.
The agency's client portfolio includes AnchorMark, BPD Community Ltd, Think Accountants, and South East Volunteers. Team bios show a mix of senior IT professionals with decades of experience, including a managing director with mainframe-era roots and an IT consultant who has worked with major firms like Shell and Coles Myer.
Services
- IT Consulting
- Microsoft Office 365
- Disaster Recovery
- Help desk
- Cybersecurity
- Managed Services
- IT Services
Industries Served
Team Size
Pros
- Proactive monitoring and support prevent issues before they disrupt operations.
- Clients report quick response times and clear, jargon-free communication.
- Long-term client relationships (6-10+ years) demonstrate reliability and trust.
Client Review Analysis
Google reviews consistently praise proactive support, fast response, clear communication, and a partnership-oriented approach. Clients value the personalized service and feel treated as more than a ticket number.